Privacy Policy

Mr. Steam Carpet Care (“Mr. Steam,” “we,” “us,” or “our”) is committed to protecting the privacy of customers and visitors. This Privacy Policy describes how we collect, use, and protect the information you provide when you visit mrsteamutah.com or contact us to request services. Questions? Visit our Contact page.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, phone number, and email address when you submit a quote request or contact form.
• Service details — the type of service you are requesting and any additional details you choose to share (address, special conditions, questions).
• Communication records — messages, texts, emails, or call notes exchanged between you and Mr. Steam in connection with scheduling or service.

We may also collect limited technical information automatically when you visit our website, such as your browser type, referring URL, and general geographic region. This is used only for aggregate website performance and is not tied to your identity.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule service appointments.
• Communicate with you about your appointment, including confirmations, reminders, and follow-up.
• Provide and complete the cleaning services you requested.
• Send invoices and process payments.
• Resolve disputes, handle complaints, or address service concerns.
• Improve our website and service offerings based on aggregate feedback.

We do not use your information for automated marketing campaigns, targeted advertising, or any purpose unrelated to providing cleaning services.

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers — third-party tools that help us operate our website and manage communications (such as email delivery services or website hosting). These providers are permitted to use your data only as necessary to perform services for us.
• Legal requirements — when we believe disclosure is required by law, court order, or to protect the rights, property, or safety of Mr. Steam, our customers, or others.
• Business transfers — in the unlikely event of a sale or transfer of the business, customer records may transfer to the new owner subject to the same privacy commitments in this policy.

4. Data Retention

We retain your contact and service information for as long as is reasonably necessary to provide services, handle billing, resolve disputes, and comply with legal obligations. You may request deletion of your information at any time (see Section 7).

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve the user experience. This data is collected in aggregate form and is not linked to personally identifiable information.

You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. Refusing cookies will not affect your ability to use our website or submit a quote request.

6. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to any legal retention requirements.
• Opt out of any future communications from us at any time by contacting us directly.

To exercise any of these rights, contact us using the information in Section 10.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us

Questions or concerns about this Privacy Policy? Reach us through our Contact page, call or text (385) 264-5132, or email ben@mrsteamutah.com.